Ordering & Returns
Ordering is a personal thing with me. I like to talk to clients and ensure they are getting the right wheelset or component for their intended use. ..and have a bit of a laugh along the way... I don't like the 'sterile' world that online shopping tends to promote. ...can't talk to anyone etc etc
In the future we may offer limited ordering from this site, but for now.. all orders are by phone..or email.
After the order is placed..please keep correspondance to emails- unless a conversation is needed. I cant make wheels and answer phone calls asking ''are they ready yet.'' ...at the same time. :)
Generally..the way things work are:
- we have a discussion as to which wheels/ bike or component will suit you or the friend/associate you are buying for.....I send you the deal in writing via email- for your records, I then ask for a deposit , (I don't have eftpos fascilities sorry- no credit cards !). Then please allow me the time to make the wheels/ complete your order. (I will give you a close estimate of the time frame needed upon placement of your order), Once your order is ready (or just prior- to streamilne things as much as possible) I will notify you and ask for the balance to be paid. Delivery is generally via aust. post..
- I'm always only a phone call away ! ( but please txt if your having trouble getting through- or for outside normal business hours--or email of coarse firstname.lastname@example.org
Greg Ryan - 0405 123 153